Shipping policy

📦 Shipping Policy – LiviaFlow

We do everything we can to deliver your order quickly, reliably, and with care. Below you'll find everything you need to know about how we ship your order.

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🚚 Shipping to Australia

We ship to all addresses within Australia.

• All orders are processed within 1–2 business days after payment.
• Orders placed after 3:00 PM may be processed the next business day.
• Once shipped, you will receive a confirmation email with a tracking number.

Please note: delivery times may vary during busy periods or due to circumstances beyond our control, such as public holidays or carrier delays.

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📦 Order Processing

Orders are processed Monday through Friday, excluding public holidays. Orders are shipped from our warehouse in the Netherlands or China.

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🔍 Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your parcel via our delivery partner.

Is your tracking link not working after 48 hours? Please contact us at info@liviaflow.nl.

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📭 Missed Delivery or Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for parcels that are lost or delayed due to:

• Incorrect addresses
• Failed delivery attempts
• Errors by the local postal service

If your order is returned to us, we will contact you to arrange reshipment. Additional costs may apply.

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❗ Delayed or Lost Orders

If your parcel has not arrived within the expected delivery time:

• Check your tracking link
• Contact the carrier directly
• Still no update? Send an email to info@liviaflow.nl and we will help you

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💬 Questions?

Our support team is here for you. 📧 info@liviaflow.nl